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Frequently and Questions

Have a questions about our hosting?


FAQ - Sales

1. Who can avail of your webhosting and web development services?

Filipino and American individuals, businesses, and organizations can avail of our products and services.

2. Where are your servers located?

Our servers are located in our data center in Chicago, Illinois.  Our data center is equipped with state of the art power generators, temperature control, fire detection systems and physical security systems.

3. Can I upgrade my hosting plan at any point in time?

Yes, you can upgrade your hosting plan anytime. All you have to do is e-mail or call our customer support team.

4. What are the payment methods?

PayPal: Visa, MasterCard, and American Express
Bank Deposit: MetroBank, Bank of the Philippines Islands (BPI) and Banco de Oro
Check or Postal Money Order.

5. Is the credit card payment method secure?

Yes, PayPal is the largest and safest credit card payment processing company in the internet. Please go to for more information about their security standards and practices.


FAQ – Webhosting

1. What composes your webhosting services?

Our webhosting services are a combination of three shared hosting plans namely, personal, advance, and professional; dedicated servers; and collocation.

2. What is shared webhosting?

A shared webhosting service refers to a webhosting service where many websites reside in one web server connected to the internet. Each site "sits" on its own partition, or section/place on the server, to keep it separate from other sites. This is generally the most economical option for hosting, as many people share the overall cost of server maintenance.

3. Why do you have three different plans for webhosting?

Different clients have different webhosting needs. The personal plan is designed for a single user; the advance plan is designed for small office use with 2-5 users; while the advance plan is designed for small and medium companies with 5-20 users.

4. What is dedicated hosting service?

Dedicated hosting service is a type of Internet hosting in which the client leases an entire server not shared with anyone. This is more flexible than shared hosting, as organizations have full control over the server(s), including choice of operating system, hardware, etc. Server administration can usually be provided by the hosting company as an add-on service. In some cases a dedicated server can offer less overhead and a larger return on investment. Dedicated servers are most often housed in data centers, similar to colocation facilities, providing redundant power sources and HVAC systems. In contrast to colocation, the server hardware is owned by the provider and in some cases they will provide support for your operating system or applications.

5. What is colocation?

Colocation is a type of hosting service that allows you to place your server machine in a host company's rack and share its bandwidth as your own. It generally costs more than standard web hosting, but less than a comparable amount of bandwidth into your place of business. Once you have a machine set up, you take it physically to the location of the colocation provider and install it in its rack or you rent a server machine from the colocation provider. The collocation provider then provides an IP, bandwidth, and power to your server. Once it is up and running, you access it much like you would access a web site on a hosting provider. The difference being that you own the hardware.

6. What is bandwidth?

Bandwidth generally refers to the volume of information per unit of time that a transmission medium (like an Internet connection) can handle. An Internet connection with a larger bandwidth can move a set amount of data (say, a video file) much faster than an Internet connection with a lower bandwidth.

7. What happens if my bandwidth limit is exceeded?

If the bandwidth limit is already exceeded, you can request us for a bandwidth reset or apply for an upgrade of your hosting plan to provide ample bandwidth for your website. Appropriate charges will be applied to both transactions.

8. What is disk space?

Disk space or storage space size refers to the amount of hard disk space occupying our server. Our hosting company offers for your web pages, documents, graphics, animations, and other important data must fit into this storage space.

9. What happens if my disk space allocation is exceeded?

Our servers will not allow you to upload files beyond the disk space allotted for your account. Our customer support team will notify you via e-mail that you have already exceeded your disk space allocation with an accompanying recommendation that you upgrade your hosting plan to address your disk space concern.

10. What is mySQL database?

MySQL is a relational database management system (RDBMS) that runs as a server providing multi-user access to a number of databases. It is the world's most popular open source database software, with over 100 million copies of its software downloaded or distributed throughout its history. With its superior speed, reliability, and ease of use, MySQL has become the preferred choice for Web, Web 2.0, SaaS, ISV, Telecom companies and forward-thinking corporate IT managers because it eliminates the major problems associated with downtime, maintenance and administration for modern, online applications. Many of the world's largest and fastest-growing organizations use MySQL to save time and money powering their high-volume Web sites, critical business systems, and packaged software — including industry leaders such as Yahoo!, Alcatel-Lucent, Google, Nokia, YouTube, Wikipedia, and

11. What is PHP?

PHP is a general-purpose scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document.

12. What is cPanel?

cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel utilizes a 3 tier structure that provides functionality for administrators, resellers, and end-user website owners to control the various aspects of website and server administration through a standard web browser. cPanel is designed to function either as a dedicated server or virtual private server and it supports CentOS, Red Hat Linux, and FreeBSD. Application-based support includes Apache, PHP, MySQL, Postgres, Perl, and BIND (DNS). Email based support includes POP3, IMAP, SMTP services. cPanel is commonly accessed on port 2082, with an SSL-secured server operating on port 2083.

13. What is FTP?

FTP is an acronym for File Transfer Protocol. FTP is used to transfer files between computers on a network. You can use FTP to exchange files between computer accounts, transfer files between an account and a desktop computer, or access online software archives.

14. What is CGI-BIN/Perl/PHP/SSI/Python?

These are popular programming languages that are supported by our web hosting service and tools for creating dynamic websites.


FAQ – Domain Names

1. What are domain names?

Domain names are identification labels that locate and identify websites on the internet. Domain names are hostnames that identify Internet Protocol (IP) resources such as web sites. Domain names are formed by the rules and procedures of the Domain Name System (DNS).

2. What is the difference between .com, .net, and .org?

In general, .com and .net are used by commercial and profit - oriented companies while .org is used by non – profit organizations and institutions such as the government and charitable organizations.


FAQ – Web Development

1. Do you offer web development services?

Yes, we have a team of web designers, graphics artists, and e-commerce developers who will help you achieve a credible and attractive online presence.

2. What are your web development packages?

We have the starter, the basic, and the advance packages. The starter and the basic packages contain static web pages while the advance package contains dynamic web pages.

3. What is the difference between static and dynamic web pages?

Static web pages are pages that are always the same on the web server unless someone changes the html code and uploads the pages to the server. The end user will always see the same thing. Dynamic pages are pages that use some kind of server side scripting language such as PHP or ASP. The pages are dynamically created on the fly by the server based on user actions. This kind of pages is mostly used in database driven sites such as online stores, forums and/or membership sites. In other words, static web pages show the required information to the viewer, but do not accept any information from him/her. Dynamic web pages on the other hand, display the required information to the viewer and at the same time accept information required from him/her in order to complete a transaction.